Support

Help with Parsec

Open Write to developer in the game, describe the issue and tap Send. Read the response under Replies. Offline messages stay on your device and are sent when the game reconnects. You can choose to attach diagnostics. If the game cannot open, email saltykovdg@gmail.com. Do not send passwords or payment details.

Saving and transferring your world

Your world is stored on your device. Export it from My worlds and import it on another Apple device. Import creates a separate world and preserves existing worlds. You can enable iCloud Documents in My worlds to sync across Apple devices. If continuations differ, choose one; local copies are preserved.

If saving is not confirmed

Do not delete the app. Retry saving and export an available copy. If startup fails, the recovery screen can export surviving files. The developer does not keep a server copy of your world.

Diagnostics

The settings can create a small diagnostic file without your world or personal identifiers. Export sends nothing; you may attach the file yourself when contacting support.

Purchases and refunds

App Store handles payments. Visit Apple billing support.